If you’re a proud owner of a Ring Doorbell, you know how important it is for your home’s security. The Ring Doorbell allows you to keep a watchful eye on your property from anywhere in the world. However, one common problem that Ring Doorbell users encounter is the issue with their Ring Doorbell won’t connect to WiFi network. This problem can be frustrating as it renders the Ring Doorbell useless and leaves your home unprotected.
It’s essential to fix the problem as soon as possible to regain the benefits of your Ring Doorbell. That’s why we’ve created this guide, “Top 8 Troubleshooting Steps for When Your Ring Doorbell Won’t Connect to WiFi,” to help you get your Ring Doorbell back online.
This guide will provide you with 8 different steps that you can follow to troubleshoot the problem of your Ring Doorbell not connecting to WiFi. Whether you’re tech-savvy or not, these steps are simple and easy to follow. After reading this guide, you’ll be able to identify the problem and take the necessary actions to fix it.
I. Ring Doorbell Won’t Connect to WiFi – Check your WiFi network
The first step in troubleshooting your Ring Doorbell’s WiFi connectivity issue is to check your home WiFi network. Here are three things you should do:
1) Check your network name and password:
Ensure that the network name and password you’re entering on the Ring Doorbell setup page are correct. Sometimes, typos can happen while entering the details, which can cause connection issues. Double-check that the name and password are accurate and re-enter them if necessary.
2) Ensure that your WiFi network is working properly:
Check if your other devices are connected to your home WiFi network and are working correctly. If your other devices are also not connecting to your network, then it’s a problem with your WiFi network. In that case, reset your router, and try again.
3) Check for any firmware updates for your router:
A router’s firmware is the software that controls its functioning. Sometimes, outdated firmware can cause connectivity issues. Check if there are any available firmware updates for your router and install them. Updating the firmware can fix any bugs and security issues, which could be causing connectivity issues.
By following these three steps, you can make sure that your home WiFi network is not causing the Ring Doorbell connectivity issue. If the issue persists, proceed to the next troubleshooting step.
II. Ring Doorbell won’t Connect to WiFi – Check the Ring Doorbell
The next step in troubleshooting your Ring Doorbell’s WiFi connectivity issue is to check the Ring Doorbell itself. Here are three things you should do:
1) Check the battery level or power source of your Ring Doorbell:
If your Ring Doorbell runs on a battery, check if the battery level is low. If the battery is low, it can cause connectivity issues. Replace the battery or charge it if necessary. If your Ring Doorbell is hardwired, check if the power source is working correctly. If the power source is not working, your Ring Doorbell won’t turn on, and you won’t be able to connect it to WiFi.
2) Make sure your Ring Doorbell is in setup mode:
Your Ring Doorbell must be in setup mode to connect it to WiFi. To put your Ring Doorbell in setup mode, press and hold the setup button on the back of the device until the light on the front starts flashing. If the light does not flash, it means that your Ring Doorbell is not in setup mode.
3) Check if the Ring Doorbell has the latest firmware updates:
Like your router, the Ring Doorbell also has firmware that controls its functioning. Make sure your Ring Doorbell has the latest firmware updates. You can check for updates by going to the Ring app and navigating to “Device Settings” > “Device Health” > “Firmware”.
If an update is available, install it.
By following these three steps, you can make sure that the Ring Doorbell is not causing the connectivity issue. If the issue persists, proceed to the next troubleshooting step.
III. Reset the Ring Doorbell
If the previous troubleshooting steps did not fix the issue, you may need to reset your Ring Doorbell to its factory settings. Here’s how you can do it:
1) Press and hold the setup button on the back of your Ring Doorbell for at least 20 seconds. The light on the front of the device will flash a few times, indicating that the reset process has begun.
2) Release the setup button after 20 seconds, and your Ring Doorbell will be reset to its factory settings.
Once your Ring Doorbell is reset, you will need to set it up again. Here are the steps to set up your Ring Doorbell again:
1) Open the Ring app and tap on the three lines in the top left corner.
2) Tap on “Set up a Device” and select your Ring Doorbell from the list of available devices.
3) Follow the instructions on the app to set up your Ring Doorbell again. You will need to enter your WiFi network name and password to connect your Ring Doorbell to the network.
By resetting and setting up your Ring Doorbell again, you can fix any software issues that were causing the connectivity problem. If the issue persists, proceed to the next troubleshooting step.
IV. Check the distance between the Ring Doorbell and the WiFi router
The distance between your Ring Doorbell and the WiFi router can affect the signal strength and range of your WiFi network. If the distance is too far, the Ring Doorbell may not be able to connect to the network or may have a weak signal. Here are a few things you can do to fix this issue:
1) Discuss the importance of the signal strength and range of the WiFi router:
The signal strength and range of your WiFi router are critical for ensuring a stable and reliable connection. A strong signal ensures that your Ring Doorbell can communicate with the router and receive commands quickly. The range determines how far the signal can reach and affects how many devices can connect to the network.
2) Mention possible causes of low signal strength or poor connection:
Interference from other devices, thick walls, and distance are some of the factors that can cause low signal strength or a poor connection. To improve the signal strength, move the router closer to your Ring Doorbell. You can also try moving your Ring Doorbell closer to the router. If you have thick walls or other obstructions, consider using a WiFi extender to extend the range of your network.
By checking the distance between your Ring Doorbell and the WiFi router and taking steps to improve the signal strength and range, you can fix the connectivity issue. If the issue persists, proceed to the next troubleshooting step.
V. Change the WiFi Channel on Your Router
Another possible solution to connectivity issues with your Ring Doorbell is to change the WiFi channel on your router. Here’s how you can do it:
1) Access your router’s settings by typing its IP address into your web browser.
2) Locate the WiFi channel settings. This may be under the “Wireless” or “Advanced” settings.
3) Choose a different WiFi channel. You may need to experiment with different channels to find the best one for your network.
4) Save the changes and restart your router.
Changing the WiFi channel can help to reduce interference from other devices or nearby networks. If there are too many devices on the same channel, it can cause connectivity issues. By changing the channel, you can improve the signal strength and reliability of your WiFi network.
By following these steps, you can improve the connection between your Ring Doorbell and the WiFi network. If the issue persists, proceed to the next troubleshooting step.
VI. Disable any VPN or Proxy Connections:
Virtual Private Networks (VPN) and proxy connections can affect the connectivity of your Ring Doorbell. VPNs and proxies can route your internet traffic through a different server, which can interfere with your Ring Doorbell’s ability to connect to your local WiFi network. Here’s how you can disable them:
1) Go to your device’s settings and turn off any VPN or proxy connections that you may have.
2) Restart your Ring Doorbell and attempt to connect to your WiFi network again.
Disabling any VPN or proxy connections should help to restore connectivity to your Ring Doorbell. If the issue persists, proceed to the next troubleshooting step.
VII. Ring Doorbell won’t Connect to WiFi – Check for any Network Congestion
Network congestion can occur when there are too many devices connected to the same network, causing the bandwidth to be spread too thin. This can cause slow or inconsistent connectivity to your Ring Doorbell. Here’s what you can do to reduce network congestion:
1) Turn off devices that are not in use. This can help to reduce the number of devices connected to your network and improve bandwidth for your Ring Doorbell.
2) Turn off background updates or downloads. Automatic software updates or downloads can use up your network bandwidth and cause network congestion. Disabling them can help to reduce congestion.
3) Consider upgrading your internet package or router. If you have multiple devices connected to your network, you may need a faster internet connection or a more powerful router to handle the increased bandwidth demands.
Reducing network congestion can help to improve the connection between your Ring Doorbell and the WiFi network. By following these steps, you should be able to fix the connectivity issue. If the issue persists, proceed to the final troubleshooting step.
VIII. Contact Ring Customer Support
If you have tried all of the previous troubleshooting steps and your Ring Doorbell is still not connecting to your WiFi network, it may be time to contact Ring customer support. Here’s how you can get in touch with them:
1) Visit the Ring support website and select “Contact Us.”
2) Choose the option to contact Ring support via phone or chat.
3) Provide your name, email, and phone number when prompted.
4) Explain the issue you are experiencing with your Ring Doorbell and provide any relevant information, such as your device model, firmware version, and network settings.
5) Follow the instructions provided by the customer support representative.
By providing all of the necessary information, you can help the customer support representative quickly identify the issue and provide a solution. Ring customer support is available 24/7 to assist you with any issues you may be experiencing.
In conclusion, a stable and reliable WiFi connection is crucial for the proper functioning of your Ring Doorbell. If you’re experiencing issues connecting your Ring Doorbell to your WiFi network, there are several troubleshooting steps you can take to fix the issue.
To recap, the top 8 troubleshooting steps for fixing Ring Doorbell won’t connect to WiFi issues are:
1) Check your WiFi network.
2) Check the Ring Doorbell.
3) Reset the Ring Doorbell.
4) Check the distance between the Ring Doorbell and the WiFi router.
5) Change the WiFi channel on your router.
6) Disable any VPN or proxy connections.
7) Check for any network congestion.
8) Contact Ring customer support.
To maintain a stable Ring Doorbell connection, make sure to keep your device up-to-date with the latest firmware updates and regularly check your network settings. It’s also essential to ensure that your WiFi network is secure by using a strong password and enabling two-factor authentication.
By following these troubleshooting steps and best practices, you can ensure that your Ring Doorbell stays connected and provides you with the security and convenience that it’s designed to offer.